Frequently Asked Questions

🚚 Shipping

How long does delivery take?
Orders are typically delivered within 7–21 business days depending on your location in South Africa.

Do you offer free shipping?
We offer shipping on all orders. Shipping costs are calculated at checkout based on your location.

How do I track my order?
Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.

💳 Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available at checkout.

Is it safe to pay on your website?
Yes! Our store uses SSL encryption and secure payment processing to keep your information safe.

🔄 Returns & Refunds

Can I return a product?
Yes! We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Refund Policy page for full details.

How do I request a refund?
Contact us at our Contact page and we will assist you as quickly as possible.

💄 Products

Are your products cruelty-free?
Yes! Most of our products are vegan and cruelty-free. This is indicated in each product description.

Are your products suitable for sensitive skin?
Many of our products are paraben-free and suitable for sensitive skin. Please check individual product descriptions for details.

Do you have a discount code?
Yes! Use code BEAUTY10 at checkout for 10% off your first order! 🎉