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Our Commitment to You
At Natural and Beauty, your satisfaction is our priority. We take great pride in the quality of our premium beauty products and want you to feel confident in every purchase.
Returns
We accept returns within 14 days of delivery, provided the item is unused, unopened, and in its original packaging. Due to the nature of cosmetic products and for hygiene reasons, we are unable to accept returns on opened or used items.
How to Request a Return
To initiate a return, please contact us at [your email address] with your order number and reason for return. Our team will respond within 2 business days with further instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the item. We will arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
- Opened or used cosmetic products
- Items purchased on sale or with a discount code
- Gift cards
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.
Contact Us
For any questions about your order or our return policy, please reach out to us at [your email address]. We're happy to help!